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Return Policy

Your Complete Satisfaction is our goal every day at Floral Acres Greenhouses & Garden Centre. In the event you need to return an item our policies are as follows:

MERCHANDISE RETURNS

Floral Acres will gladly accept any non-plant item returned in the original packaging and accompanied with the original register receipt within 14 days of purchase for a full refund to the original tender. Returns of items deemed defective will be processed to the original tender or exchanged with a replacement item of equal value.

After 14 days, and accompanied with the original register receipt, is subject to management approval and upon approval, refunded as a store credit only. Returns of items deemed defective will be exchanged for a replacement item or store credit will be given.

No returns or exchanges allowed on Clearance merchandise. Any merchandise returned without a receipt is subject to management approval, and upon approval, refunded at the lowest selling price as a store credit only.

PLANT RETURNS

Plants purchased from our greenhouse or nursery may be returned within 72 hours accompanied by the original register receipt and in the original pot or container it was purchased in. In addition, the plant must have never been planted and have been properly cared for and be in resalable condition.

NURSERY GUARANTEE

All nursery stock (trees, shrubs, evergreens) purchased from Floral Acres have a one-year, hassle-free, 100% guarantee. For one year from the purchase date Floral Acres will replace any guaranteed plant that dies with a replacement up to the value originally paid. The original register receipt and the dead plant must be brought in for a replacement to be honoured.

Replacement plants are not guaranteed. Plants that are tagged for hardiness zone 4 or higher are not guaranteed. Any Nursery stock purchased at 40% off or greater is not guaranteed. There will be no cash refunds on dead nursery stock. Please see tree warranty for more information.

ANNUALS/PERENNIALS/VEGETABLES/TROPICALS /SEASONAL PLANTS (POINSETTIAS)

Floral Acres does not offer any guarantee on these types of plants. If you are having any performance issues with these plants please contact any of our experts as soon as possible so we may work to determine the issue and rectify the problem.